Public Safety:
Our system provides access to recordings and real-time monitoring from any PC. It offers redundant power supplies, mirrored hard drives, and unlimited storage. With more than a dozen customizable search options including ANI/ALI information, this sytem surpasses all other options.
Call Centers: Your contact center agents are often the first point of contact for both potential and existing customers. Our system provides the tools necessary to monitor, evaluate, and improve agent perfromance. |
 |
Because every call matters!
Record: Capture every phone and radio interaction within your comunications center.
Retrieve: Use over a dozen search options for easy retrieval of archived recordings.
Replay: Listen to recordings from any desktop. No license required.
Report: Integrate voice interactions, screen recordings, and call data.
Evaluate: Use templates developed by public safety professionals or customize your own. Record dispatcher screen actions and replay in sync with voice recordings.
Partner:
|
|
 Fusion Series7:
The Fusion Core: At the center of each Fusion Series 7 system is Higher Ground's exclusive Fusion Core. The proprietary engine collects data from each of the modules and integrates the information into a single interface. The Fusion Core also includes the following standard Higher Ground applications: Task Master, Alarm Monitor, Call Processor, and basic Report Commander.
|
